Ordering Information

PartGiant.com aims to delivery the best shopping experience online. Please contact us if you have questions about using our website or would like to offer recommendations on improving our shopping experience.

Most Common Questions

  • Is it safe to order from PartsGiant.com?

    Yes. We understand that your personal information is extremely important. We use a wide variety of electronic security measures and best practices to protect your information. No credit card numbers are stored on our internal servers and we routinely assess our technology to stay at the head of the latest Payment Card Industry Data Security Standards (PCI DSS).

  • How do I change or cancel an order?

    Please contact us immediately. Once an order has been processed (within 60 minutes of submitting your order), we can no longer change or cancel an order. We process orders every 60 minutes to deliver your gear as quickly as possible which is why it’s critical you contact us immediately if you need to make a change. Once an order has been sent to our warehouse, it cannot be changed or canceled.

  • How do I know if an item is In-Stock?

    All items available to add to your cart are available to ship. Inventory status can be found above the "Add to Cart" button on the item's page. We continuously update product inventory throughout the day to ensure the most accurate and reliable inventory feed. In the rare chance that an item is sold out after you submit your order, our staff will contact you within one business day to inform you of the backorder status and provide an estimated date of availability or suggest an alternative item.

  • Will I receive an order confirmation?

    Yes, once you have placed an order, you will receive an order confirmation via email within 30 minutes. Please check your spam folder or refresh the page.

  • When will I be charged?

    Yes, once you have placed an order, you will receive an order confirmation via email from us within a few minutes.

Mailing Address:

Parts Giant
4665 Broadmoor Ave SE
Suite 140
Grand Rapids, MI 49512

Phone Number:

888-575-6570

Support Hours

Support Hours:

Monday–Friday: 10–6 EST
Weekends: Closed