Returns & Exchanges
Not happy with your order? We offer easy returns and exchanges with no restocking fees and a full refund. Read the conditions and follow the steps below to initiate your return or exchange.
How do I return or exchange an item?
Not happy with your gear? Ordered the wrong part? Need it in a different size? You can return or exchange any new, unused and uninstalled gear within 30 days of delivery to your door. Simply contact our customer service team to obtain a RA (Return Authorization) number and return shipping instructions for your goods.
Can I exchange an item for something different?
Absolutely - all goods purchased from PartsGiant can be exchanged within 30 days of delivery to your door. Simply contact our customer service team to obtain a RA number and return instructions. We will help you through every step of the process to be sure you get the gear your need right away.
Do you charge a restocking fee?
We never charge restocking or handling fees of any kind for returns or exchanges on items sent back with a valid RA.
How long after purchase may I return or exchange an item?
You may return or exchange an item within 30 days after receiving your order.
What if my item arrives damaged?
Please contact us right away in the event your package arrives damaged. We ask that you please keep all shipping cartons and the items just as they arrived at your door and we may ask that you, provide photographs to assist in handing a claim with the shipping carrier. Our warehouse staff carefully packages all of your items, yet on occasion, even the best-packaged items are damaged in transit. As the shipper, we handle all damage claims with the carrier and kindly ask for your patience since the process may take a few days.
What if my item is defective?
In the event an item is defective out of the box, please contact us right away. In some cases, we may ask for photographs and/or a detailed description of the issue at hand. This information will allow us to address your concerns as quickly as possible.
How long after purchase may I return or exchange an item?
All goods purchased from PartsGiant may be returned or exchanged as long as you contact us within 30 days of delivery to your door. Simply contact our customer service team to obtain an RA number and return instructions.
How long does it take to process a returned package or an exchange?
Our RA process is designed with efficiency in mind. When items are sent back with an RA, typical handling time is 1-2 business days after your parcel arrives at our facility. Please note, items that are returned without an RA may incur a delay in the return process.
Do you pay return shipping charges?
PartsGiant will provide a return shipping label for hard parts that qualify for our Fitment Guarantee, including defective items or items that were sent in error. In any other case (eg. ordered wrong part/size), you will be responsible for all return shipping charges.
Can I return items that have been used or installed?
All products must be returned to PartsGiant in new, unused, unworn and uninstalled condition with all original packaging fully intact. Basically, we need everything shipped back to us just the way you originally received it. We understand that in certain situations, it’s impossible to know if a part doesn’t fit until you try to put it on, or that you won’t notice a piece of clothing is too small until you’ve tried it on. In most situations, we will be happy to help you out, we just ask that you carefully open the package and be sure not remove any tags or stickers or damage the retail packaging in any way before it’s sent back to us. Everything needs to be returned to us just as you received it. For parts, if you’re unsure the item will suit your needs, simply compare the new part to the part you’re replacing before attempting installation. For clothing, just try it on before removing any tags and walk around the carpeted portion of your home for a few minutes. Any signs of use, such as insect splatters, road debris, scratches or pet hair will render an item ineligible for return or exchange. If you have any questions regarding return eligibility, please contact our customer service team for assistance.
How should I package the item I’m returning?
Please re-use all original packing material in the same arrangement as when it arrived at your door. The vast majority of items we ship are over-boxed to ensure a safe journey to you. If possible, please re-use the original shipping carton or find a similar-sized box.
Where do I ship my return or exchange package?
Please ship your carefully packaged return goods to: PartsGiant ATTN: Returns RA #### 4665 Broadmoor Ave. SE Ste. 140 Grand Rapids MI 49512-5387
Can I return electrical parts?
Due to the special nature of electronics, we're unable to accept any electrical items in return. In the event you notice the unit isn't working correctly upon installation, please contact us right away and we'll be happy to get the matter solved as fast as possible.
Can I return tools, manuals or stickers?
Yes, but only if the item is still in its original, unopened manufacturer packaging. No returns for any of these parts will be accepted if there's any evidence of use.
Simply contact our customer service team to obtain an RA along with the proper return instructions. If your item meets the criteria noted below and shows no signs of use or attempted installation - you may return your goods for a full refund or as credit towards the exchange of a different item.
A RA (return authorization) number must accompany every return/exchange. All items must be returned in new, unused, unworn and uninstalled condition with all of the original tags and protective films still attached, manual(s) and the original packaging material. Simply re-use the original shipping carton or do your best to package the item just as it came to you. Do not write on the original manufacturer packaging.
Electronics, tools, stickers or repair manuals that have been removed from the original manufacturer's packaging or otherwise have had the manufacturer's seal broken cannot be returned for a refund.
Step 1: Request RA Number
Please contact us to request a RA (Return Authorization) number. We will gather some basic information on the order which you’d like to exchange or return. For exchanges, simply let us know the item name and number for the product you would like to have in exchange. If you’re unsure or can’t find what you need on our website, let us know as we’re more than happy to help you.
Step 2: Meeting Requirements
Double check that your item(s) meet the above requirements. If your item does not meet the above criteria, your item may not qualify for a refund or exchange and will be returned to you. If there are special circumstances surrounding the reason for your return or the condition of the item - please let us know prior to shipping the item back.
Step 3: Shipping Your Product
You may use the original PartsGiant.com box you received, or any plain cardboard box. Except for items originally shipped in the manufacturer packaging, all goods must be shipped inside a protective packaging. For items originally shipped in the manufacturer’s packaging, simply place the return shipping label over the old one. Do not write on the original manufacturer packaging.
Step 4: Receiving Your Refund or Exchange
Once your return is received at our warehouse, we will process your return within 1-2 business days. You will receive a confirmation that your account has been refunded or your new item for exchange has been shipped.