PartGiant.com aims to delivery the best shopping experience online. Please contact us if you have questions about using our website or would like to offer recommendations on improving our shopping experience.
Is it safe to order from PartsGiant.com?
Yes. We understand that your personal information is extremely important. We use a wide variety of electronic security measures and best practices to protect your information. No credit card numbers are stored on our internal servers and we routinely assess our technology to stay at the head of the latest Payment Card Industry Data Security Standards (PCI DSS).
How do I change or cancel an order?
Only during normal business hours is it possible to cancel an order so long as you contact us within 60 minutes of submitting your order. After that time, it is no longer possible to change or cancel your order. We process orders in this manner to deliver your gear as quickly as possible. Even after normal business hours and on weekends, our warehouse staff still processes packages as quickly as possible. For these reasons, it's only possible to cancel your order on weekdays during normal business hours.
How do I know if an item is In-Stock?
All items available to add to your cart are available to ship. Inventory status can be found above the "Add to Cart" button on the item's page. We continuously update product inventory throughout the day to ensure the most accurate and reliable inventory feed. In the rare chance that an item is sold out after you submit your order, our staff will contact you within one business day to inform you of the backorder status and provide an estimated date of availability or suggest an alternative item.
Will I receive an order confirmation?
Yes, once you have placed an order, you will receive an order confirmation via email within 30 minutes. Please check your spam folder or refresh the page.
When will I be charged?
Yes, once you have placed an order, you will receive an order confirmation via email from us within a few minutes.